SECTION 1 — PURPOSE

This document defines the official operating system of the Custom Office production environment. It establishes mandatory communication channels, workflow authority, accountability rules, and production execution logic.

The objective is to eliminate: Information loss, order ambiguity, internal blame disputes, and production inefficiency.

SECTION 2 — CORE PRINCIPLE

Any instruction not recorded in the digital Shop Floor Control (SFC) system is operationally invalid.

SECTION 3 — SINGLE SOURCE OF TRUTH RULE

All orders must originate and exist inside the Production Control System.

Prohibited channels for order instructions: WhatsApp/text messages, verbal requests, emails directly to the Foreman, sticky notes.

Enforcement: If instructions arrive through these channels, they must be rejected by production until entered by Sales.

SECTION 4 — ORDER VALIDATION PROTOCOL & FPO

No order is accepted into the queue unless it contains mandatory data fields. Sales must utilize the standardized Factory Production Order (FPO) format.

SECTION 5 — ROLE AUTHORITY MATRIX

Role	System Authority
Sales	Create and edit orders only. Cannot alter production status.
Foreman	Start production, Block orders, Send to QC. Cannot create orders.
QC	Approve (mark Ready) or Reject (send back to Progress).
Dispatch	Release and deliver completed items.

SECTION 6 — STATE TRANSITION LAW & FLOWCHART

Orders move through rigid states. They cannot skip steps or reverse unless officially rejected by QC.

SECTION 7 — ERROR RESPONSIBILITY AUTOMATION

Error Type	Responsible Party
Wrong specs entered into system/FPO	Sales
Incorrect build matching system specs	Production
Quality failure shipped to client	QC

SECTION 8 — VIOLATION CONSEQUENCES

• Verbal orders: Ignored by the floor.
• Missing data: Rejected by the UI validation.
• Unauthorized changes: Logged as a security incident in audit trail.